What Is 980's Commitment to Responsible Gaming?
980 treats the safety and well-being of its users as a non-negotiable priority. We believe online gaming should be an enjoyable and controlled form of entertainment — not a source of stress or financial hardship. To that end, 980 provides a range of tools, guides, and support resources to help users in Malaysia enjoy the platform responsibly.
Our commitment includes providing easily accessible self-control features, education on the risks of excessive gaming, full protection for underage users, and collaboration with professional support channels for those who need further assistance. We do not encourage excessive gaming under any circumstances.
How Do You Know When Gaming Has Become a Problem?
Recognising the early signs of at-risk behaviour is an important first step. Check in with yourself — do any of the following apply to you?
Playing beyond your intended time and neglecting daily responsibilities such as work, family, or sleep.
Using money meant for essential expenses, or borrowing from others just to keep playing.
Using gaming as an escape from emotional stress, anxiety, or personal and financial problems.
Continuing to play in hopes of recovering losses, even as the situation gets worse.
Withdrawing from family, friends, or social activities due to an increasing preoccupation with gaming.
Finding it hard to stop playing even when you're aware it's having a negative impact on your life.
If you identify two or more of the above signs in yourself, it's a signal to take immediate steps toward self-control or to seek help.
How to Set Effective Time & Budget Limits
One of the most effective ways to gamble responsibly is to set clear limits before you start any gaming session. Here are some practical guidelines that 980 recommends to all Malaysian users:
- Weekly or monthly budget limit: Decide on the maximum amount in MYR you're willing to spend over a given period. Think of this money as an entertainment expense — just like going to the cinema or dining out.
- Time limit per session: Set a maximum duration for each gaming session — for example, 30 to 60 minutes. Use your phone's timer to help you stick to that limit.
- Avoid playing when you're emotionally unstable: Avoid playing when you're feeling angry, sad, stressed, or under the influence of alcohol. Decisions made in these states are rarely rational.
- Track your spending: Track how much you deposit and withdraw each month. Keeping a clear record helps you stay aware of your spending patterns.
Remember — the goal of playing is to have fun. The moment it stops being enjoyable and starts feeling like a burden, that's your cue to stop and take a break.
Self-Control Tools Available to You
980 offers several self-control options that you can use at any time through your account settings:
Set daily, weekly, or monthly deposit limits in MYR to automatically control your spending. These limits are enforced at the system level.
If you feel you need to step back for a while, you can activate a cooling-off period to temporarily suspend access to your account for a set duration.
For those who need more serious measures, self-exclusion allows you to close access to your 980 account for an extended period to support the recovery process.
To activate any of these self-exclusion tools, please contact 980's customer support team or access your account settings. All self-exclusion requests are handled with full seriousness and strict confidentiality.
Minor Protection
980 has a zero-tolerance policy toward platform access by individuals under the age of 18. All users are required to verify their age upon registration. Any account suspected of being owned or used by a minor will be investigated and closed immediately.
To parents and guardians, we encourage you to:
- Keep device and online account passwords out of reach of children.
- Use parental control software on devices shared with children.
- Have open conversations with your children about the dangers of online gambling and the importance of age restrictions.
If you suspect a minor has accessed the 980 platform, please report it to our support team immediately so the appropriate action can be taken.
When Should You Seek Professional Help?
There's no shame in asking for help when you need it. If you or someone you know is struggling with a gambling addiction, the bravest first step is acknowledging the problem and reaching out for the right support.
980 encourages anyone experiencing stress related to gaming to reach out to a mental health professional or qualified counsellor right away. In Malaysia, there are several helplines available to you:
- Talian Kasih: 15999 (Ministry of Women, Family and Community Development Malaysia) — operates 24 hours a day.
- Befrienders Kuala Lumpur: 03-7627 2929 — emotional support and crisis assistance available.
- Your nearest government clinic or hospital: Psychiatric departments offer counselling and addiction treatment services.
You don't have to face this alone. Seeking help is a sign of strength, not weakness. 980 fully supports every step you take toward recovery and a more balanced life.